Shipping Policy
Free shipping:
At Basil, we are delighted to offer free shipping on all orders - no hidden charges, no minimum order requirements. Whether you are purchasing one item or several, shipping is completely on us!
Delivery timeline
Shipping times for orders within India may vary depending on your exact location. As a general guideline, most packages are delivered within 3–5 business days. Please note that these are estimates and may be subject to change due to factors beyond our control, such as customs procedures or unexpected carrier delays.
Courier provider
For deliveries across India, we have partnered with several major logistics providers to ensure the best possible service for our customers.
Order processing
Once you place an order on our website, we aim to process it promptly. Orders are typically processed within 1–3 business days, excluding weekends and public holidays. In the unlikely event of a delay due to unforeseen circumstances, rest assured that we will keep you informed.
Order tracking
To keep you updated on the status of your shipment, we provide tracking information for all packages. Once your order is dispatched, you will receive a confirmation email containing the tracking details. You can use this information to monitor your package's journey until it reaches your doorstep.
Delivery address
During checkout, please ensure that you provide an accurate and complete delivery address. Any errors or omissions may result in delivery delays or misplacements. Basil will not be held responsible for issues arising from incorrect address information provided by the customer.
Order modifications
If you need to make changes to your order, such as updating the shipping address or modifying the items - please contact our customer support team as soon as possible. While we will do our best to accommodate your request, please note that changes may not be possible once the order is in transit.
Lost packages and issues
In the rare event of a lost package or any other shipping-related issue, please reach out to our customer support team immediately. We will work diligently with our logistics partners to resolve the matter and ensure you receive a satisfactory solution.