Shipping Charges

At Basil, we offer free shipping on all orders above ₹499. For orders of ₹499 or below, a flat shipping fee of ₹49 applies. The shipping charge, if any, will be clearly shown at checkout before you pay, so there are no surprises.

Standard orders are dispatched within 24 hours, and orders with personalisation are dispatched within 48 hours, as they need a little extra time to be made just for you.

Cash on Delivery (COD) charges

Cash on Delivery is available for your convenience, with a COD fee of ₹50 per order. This fee is in addition to any applicable shipping charges:

1. Orders above ₹499 paid via COD: ₹50 COD fee (shipping is free)
2. Orders of ₹499 or below paid via COD: ₹99 total (₹49 shipping + ₹50 COD fee)

To skip the COD fee, simply choose any prepaid payment option at checkout.

Delivery timeline

Once your order is dispatched, delivery times depend on your location:

Metro cities: delivered within 2 business days

Rest of India: delivered within 3-5 business days

Please note that these are estimates and may be subject to change due to factors beyond our control, such as unexpected carrier delays.

Courier provider

For deliveries across India, we have partnered with several major logistics providers to ensure the best possible service for our customers.

Order processing

Once you place an order on our website, we get to work on it right away. Standard orders are processed and dispatched within 24 hours, and orders with personalisation within 48 hours. Orders placed on Sundays or public holidays will be processed on the next working day. In the unlikely event of a delay due to unforeseen circumstances, rest assured that we will keep you informed.

Order tracking

To keep you updated on the status of your shipment, we provide tracking information for all packages. Once your order is dispatched, you will receive a confirmation email containing the tracking details. You can use this information to monitor your package's journey until it reaches your doorstep.

Delivery address

During checkout, please ensure that you provide an accurate and complete delivery address. Any errors or omissions may result in delivery delays or misplacements. Basil will not be held responsible for issues arising from incorrect address information provided by the customer.

Order modifications

If you need to make changes to your order, such as updating the shipping address or modifying the items - please contact our customer support team as soon as possible. While we will do our best to accommodate your request, please note that changes may not be possible once the order is in transit.
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Lost packages and issues

In the rare event of a lost package or any other shipping-related issue, please reach out to our customer support team immediately. We will work diligently with our logistics partners to resolve the matter and ensure you receive a satisfactory solution.